Frequently Asked Questions
Most of your stairlift questions and queries should be covered here.
However, if there are any questions you cannot get answers to please send them to firstname.lastname@example.org or call 01325 311442 and we will endeavour to answer them for you.
Delivery & Installation
How long will I have to wait for my Stairlift?
That depends on the results of the site survey, which will take into account things such as the type of lift required, the staircase shape and the number of additional options required. Typically straight lifts should be able to be supplied between two and five days and curved lifts between two and four weeks.
How long will the stair lift installation take?
A stair lift can normally be installed within a few hours, and qualified engineers will minimize the disruption to your home. They will also test and demonstrate the stair lift thoroughly and make sure you are comfortable with the operation of your lift.
Can I buy a reconditioned or used stairlift?
Yes, although with any second-hand sale, it is important to balance initial purchase savings against potentially higher running and repair costs.
How can I tell if the stairlift company is reputable?
There is no cast iron guarantees. However, one indicator is to see if the company is a member of the Accessibility Equipment Manufacturers Association (AEMA). MediTek are members of the AEMA
How often should a Stairlift be serviced inspected?
Stairlifts are mechanical devices and it is recommended they be serviced and inspected every 12 months. We also recommend that any servicing or inspections are only be carried out by qualified and competent persons. A full Service report certificate should be left on site and signed by the engineer
What is the difference between a straight lift and a curved one?
It referrers to the type of staircase a straightforward straight vertical flight of stairs is fine for the more simplistic straight lift. However, staircases that have corners, quarter landings or spirals in them will require a curved style stairlift.
What powers the stairlift?
Electricity – stairlifts are either mains only (AC) or battery powered (DC). Most modern stairlifts are the DC variant.
Does my lift come with a warranty?
A minimum, 12 months warranty is included with every new stairlift.
How noisy is the lift?
Most modern stairlifts are relatively quiet and you should be able to use it day and night without disturbing others.
Is my house suitable for a stairlift and where will it go?
Homes come in many shapes and sizes; this is why the MediTek range has been specifically designed to be very versatile and capable of fitting snugly and unobtrusively to almost any staircase. In most cases they are fitted to the stair-treads rather than the wall, so there is no building mess or damage to your décor. To ensure the right fit, trained advisors will visit your home by appointment. They will consult survey and assess the most appropriate solution for your specific needs and circumstances.
What maximum weight can a stairlift carry?
The weight limit or Safe Working Load (SWL) will vary depending upon each make and model and the options selected. Most lifts on the market are capable of carrying up to 18 Stone / 252lbs /120Kg. If you weigh more than 18st/120kg/252lbs check with your supplier as there are some models that can accommodate SWL of a greater weight. The MediTek straight lift is rated to a SWL of 160kg (25st) 350lbs and the Curved model rated to 120kg (18st) 350lbs.
Will my Stairlift still work in a power-cut?
Yes, if it is a DC powered lift. DC lifts are powered by on-board batteries that are charged via the mains. All MediTek lifts are DC and the integral battery management system ensures, even in the event of mains power failure, the lift will only commence a journey if there is sufficient power to complete it.
Using the Stairlift
Can more than one person use the Stairlift?
Yes, but not at the same time! So long as both users are within the weight limit (safe working load.) – The stairlift weight limit should be indicated on the lift carriage. If in doubt check with the manufacturer or retailer.
How easy is the lift to use?
Very, simply pressing on the joystick controller, located on the armrest, in direction of travel and you move off steadily and smoothly.
Is it difficult to get on and off the lift?
No, the seat design swivels to allow you to get onto the lift safely at the top of the stairs. This enables you to alight onto the landing, without twisting your body. If there is room, an overrun can take you clear of the stairwell.
What if something gets in the way of the stairlift?
The lift has numerous safety sensors, which automatically stop the lift if anything is detected in its path.
How comfortable is it to ride a stairlift?
How comfortable a ride will depend upon the model you purchase and any specific physical conditions that may be affected. The MediTek range, for example, incorporates a specific motor to ensure a smooth start and stop and gentle ride. In addition the seat is ergonomically styled and incorporates padding and cushioning.
How will I learn how to use the stairlift?
Following installation you should also be given an in-depth demonstration of comfort and safety features, as well as a comprehensive list of checks before the engineer leaves so you can get to know your lift. In addition you should also receive a comprehensive user manual.
What happens if the lift has been left upstairs and I am downstairs?
This is a common occurrence when two or more members of a household use the stairlift. The lifts are supplied with two hand held or wall-mounted remote controls. By, simply, pressing the remote control, the lift will be called up or down stairs.
Will I still be able to use the stairs as normal?
Yes, when not in use the lift can be folded away to allow the staircase to be used by other people and visitors.